TackPay is the leading digital tipping app. TackPay is a virtual tipping
app which enables everyone to send, receive, and
manage tips in a
completely digital way. With TackPay everyone can tip directly and in a
cashless way venues, staffs and individual tipped workers like servers, bartenders, valet guys,
drivers, steet artist and
buskers etc.
Who is TackPay?
TackPay is an innovative startup that has developed the leading tipping
platform to send, receive and manage tips in a completely digital way. Our vision is a cashless,
powerful, and frictionless experience for both givers
and receivers. TackPay's mission is to spread fairness, transparency and welfare within the
entire Ho.Re.Ca sector.
Why TackPay?
We rescue gratitude and appreciation from the modern digital world.
TackPay is reinventing the gratuity industry by digitizing and simplifying the entire tipping
process.
What is cashless tipping?
Cashless tipping is the practice of rewarding a service by giving an
increased payment in return for the kindness or professionalism with which the service was
provided. The cashless tip unlike the simple tip is not provided through cash, then money, but
through modern digital payment methods. The cashless tip can be given through payment app
connected to your bank account, through credit cards and other types of electronic money
including cryptocurrencies. Cashless tipping is a phenomenon attributable to the continued
abandonment of cash in favor of safer, easier and faster payment methods. The cashless tip
allows those who give it not to have the precise amount (in cash), not to have cash, and to be
able to leave a tip even after leaving the location or professional. Receiving cashless tips
allows workers to be able to receive tips quickly and easily from those who do not use cash,
through cashless tipping or e-tipping the possibility of receiving more tips is very high since
a qr code to receive the tip is a clear notice and reminder to this possibility. Cashless
tipping is increasingly becoming part of the restaurant industry as unlike cash it allows an
optimal division in real time and a complete traceability and transparency to protect the staff
and customers who are aware of where their money is going.
How to leave a tip without cash + video
In order to leave a tip without cash you need a credit
card or a digital payment method. All you have to do is to scan a QR code, select the
amount and choose one of the payment methods available to leave a tip. You'll need of course an
internet
connection. Not all professionals or venues are ready to offer a digital and direct tipping
service. With TackPay your tip will go directly from your phone to the TackPay profile you have
decided to
to reward
What is e-tipping?
E-tipping is the way of tipping that takes place through the use of
digital payment methods and mainly through the phone. Through e-tipping, tips are exchanged
digitally and thus enjoy advantages over cash, including: simplicity, speed, and transparency on
their allocation. E-tipping, also called digital tipping, is the new frontier for recognising
excellent service and showing kindness and appreciation to servers, bartenders, drivers, artists
and all the tipped workers. Digital tipping has become increasingly important because, with new
payment habits, there are fewer and fewer tips for the staff. This new digital tipping practice
has been
implemented, making customers, workers and even those who handle and distribute tips much
happier.
Is your country available?
Tipped & Team profiles (receive and manage digital tips), are currently
available in 47 countries.
Only users from these countries are allowed to open an account and receive payments: Australia,
Austria,
Belgium,
Brazil,
Bulgaria,
Canada,
Croatia,
Cyprus,
Czech Republic,
Denmark,
Estonia,
Finland,
France,
Germany,
Gibraltar,
Greece,
Hong Kong,
Hungary,
India,
Ireland,
Italy,
Japan,
Latvia,
Liechtenstein,
Lithuania,
Luxembourg,
Malaysia,
Malta,
Mexico,
Netherlands,
New Zealand,
Norway,
Poland,
Portugal,
Romania,
Singapore,
Slovakia,
Slovenia,
Spain,
Sweden,
Switzerland,
Thailand,
United Arab Emirates,
United Kingdom,
United States,
Frequently Asked Questions - Customer (tipper)
How can I leave a tip with TackPay?
Tipping with TackPay is very simple: just scan the QR Code with the
camera of your smartphone, choose
the person or the team that served you, select an amount and enter your payment method.
Then you're invited to
leave feedback and a review on the service you have just received.
How can I figure out if a venue does have TackPay?
Inside a facility with TackPay platform you can find tipping QR Codes on
the menus, on the desk,
on receipts etc. So ... pay attention and look for our logo! If the venue does not have the
TackPay
solution for team, you can still tip directly the individual worker with a tipped profile.
Do I need to download an app to tip?
No, it is not necessary to download an application. Just
scan the QR Code and be sure to have an internet connection.
How much does the worker receive when I leave a tip?
Every time you leave a tip with TackPay,you are sure that the tip goes to
those who deserve it. The single worker or team will receive the amount you have selected minus
the payment fees that apply to each transaction... unless you decide to cover them 💚.
Does my tip always reach the profile I selected?
The tip always reaches the profile you selected. If you tip a jar
with a custom division rule, your tip will be divided
equally between the entire staff.
How much does Tackpay cost?
TackPay is completely free for those who leave tips, as the payment
commission is deducted from the amount received by Tipped. If you want, you're free to cover
the transaction fees on their behalf 💚.
Are the tips fixed or can I choose the amount?
You can choose the amount you want. There are default
buttons with predefined amounts, but you can easily customize your tip or caluclate it with our
tip calculator.
Can I just leave feedback?
No, to leave feedback and/or a reviee you must first leave a tip.
Can I tip and give a negative feedback?
If you want to leave a tip but you didn't like something,
you can use the open field form in the feedback page. Your opinion will be taken into
consideration to improve the quality of the service.
I wanto to tip someone who does not have TackPay.
What should I do?
If the worker or the venue you're in doesn't have TackPay, the only thing
you can do at the moment is suggesting them to create a profile on
TackPay asap.
My phone cannot scan the QR code
Don't worry, just go to app.tackpay.net and enter the corresponding
TackPay-ID in the search bar.
Frequently Asked Questions - Team
How does TackPay for teams work?
TackPay fully automates tips management, division and distribution within
your facility.
It's an easy way to encourages customers to leave a tip and to encourages your team to provide
the best service. TackPay
provides you with useful information about customers satisfaction.
How can I create a shared tip jar for my team?
In order to create a shared tip jar you have to sign up as a "Team" and
to choose the "shared jar" option. After that it's super easy: invite your staff by clicking on
the "+" button. You can send them the link or if they already registered as "tipped" you can add
them by typing their TackPay ID. In case you create a "private" tip jar, just invite your
colleagues to turn it into a shared one.
How can I create a private tip jar for my team?
With a private tip jar you can collect tips on behalf of your
staff. You need to sign up as a "Team" and then choose the "private" jar option. In case
you created a shared jar, just delete/uninvite your colleagues and make sure you
activly participate in the tip jar (every jar needs at least 1 active profile). Click on the
icon in the right corner to visualize and
change
all the settings.
Why do I have to create a
private jar and not a tipped profile?
If you register as a tipped the customer will see your private name, your
photo and your professional category. The tipped profile is designed for receiving tips as an
individual. With the "private" tip jar the customer will see the photo, bio and category related
to your company instead.
Wich tips splitting rule I should use?
If you create a shared tip jar, you can decide whether the tips will be
individual (the tip goes to the customer's choice) or whether they will be pooled independently
of the customer's choice. Choose the division rule that best fits your existing division.
Discuss this with colleagues and make sure everyone agrees.
Wich QR code should I print out?
If you have only one tip jar you have only one QR code to display. If you
create
more than one jar the main QR code will refer to a pre-filtering
page where the customer can choose which jar to reward. You can have the specific QR code for
every jar you created. Download the specifc QR code from the page inside every jar:
customer immediately lands on the right staff.
Example: if you create more jars related to different staffs in one location (for
example an
hotel) you can
decide to show the main QR code and so the pre-filtering view. If the jars represents different
locations
it's better to show the specific QR codes.
Receive tips (or not) managing a shared tip jar
If you take part in tips division you can simply activate the relative
button
during the onboarding steps or inside each jar. You'll receive
tips as the other members inside the tip jar. You don't need to create an other account!
I manage multiple staffs/locations
If you manage more staffs or locations you can handle all of them with a
single TackPay profile. You can create up to 5 tip jars: place the specific tip jar's QR code
(to
bring the customer on the right tipping page -> right staff/location) or place only
your main QR code to shows all the jars you created.
I have multiple locations or venues
You can create up to 5 tip jars within your TackPay profile. If you are a
franchising or a brand with many locations and you need a specific solution please contact us.
We will be happy to help you and to provide you with the best tipping experience.
I want TackPay in my venue, what should I do?
To start using our solution in your business, simply register on the
platform,
create a team (by sending an invitation link to your employees) and set the tipping rules.
Once the team members have registered and accepted the invitation,
each tip made will be automatically splitted and distributed to your staff according to your
rules.
How do my customers understand that they
can leave digital tips?
Following the registration on the platform, you can easily downolad and
print your QR codes wherever and however you want. It will be up to you to decide where place
them, and how to communicate the presence of TackPay. You can print them on your
receipt-holders, on your menu or even directly on the receipts.
How do my customers understand that they
can leave digital tips?
Following the registration on the platform, you can easily downolad and
print your QR codes wherever and however you want. It will be up to you to decide where place
them, and how to communicate the presence of TackPay. You can print them on your
receipt-holders, on your menu or even directly on the receipts.
How much does TackPay for businesses cost?
TackPay team is available through differents subscription plans. For
20222 all the plan are free and guarantee the core functions of the platform, i.e. the automatic
management, division and distribution of tips and the creation of multiple jars.
What can Tipped users see within the jar?
When multiple Tipped users are part of the same team(jar), everyone can
see
the tips and feedback received.
Can the BOH (kitchen staff) participate in the division of tips?
Of course! The kitchen staff can participate in the division of tips, as
long
as the individual members are part of the jar. The only difference with the service staff, is
that the BOH staff members cannot be viewed on the tipping page and they can't receive
individual feedback and comments.
If the rule set is "split tips equally", they will still receive their share of tips.
What is the difference between my personal QR Code and the team's QR Code?
Tips sent through your personal QR Code will arrive directly and only
to your TackPay account. Tips sent through your team QR Code (jar), are allocated based on the
jar's rule: tips could go
directly to the tipped selected by the customer or they could be divided equally among all
team members.
How is it possible to divide tips?
Currently it is possible to choose between 2 division rules: with
the first one, each tip goes to the profile that made it, i.e. that is selected by the customer;
with the second one, all tips are divided equally among the staff. We are working
on a third rule, based on the hours worked by individual
employees.
Do I have to do something to manage tips fiscally?
In countries different from USA, Canada or others where tips are fully
regulated, you don't have to do anything! If you create a shared jar with your staff your
company will be disintermediated
from the management of tips. Tips pass through us, not through the till. If you create a private
jar with the company's bank account linked, you do not have to do anything different from what
you have always done: you can have a new channel other than the card machine to receive digital
tips. In any case you can easily track all
the tips made directly form your dashboard.
Do tips have to be declared?
TackPay helps you by providing a summary of all the tips received, then
it is up to the individuals to understand whether or not to declare them based on their country
law. If in your country tips are taxed then you have to, otherwise proceed as you would for any
other digital payment you receive (e.g. on paypal)
Frequently Asked Questions - Tipped
How can I receive tips from people paying with credit
cards?
With TackPay! Create a profile and show your QR code or your URL link.
TackPay allows you to receive tips from customers who pay
with credit cards or other digital methods different from cash.
How do I receive tips with TackPay?
Receiving tips with TackPay is very simple! All you have to do is
register on the platform. A personal QR Code will be generated and you will have to display it:
show your QR code to anyone who wants to tip you.
The customer can leave a tip without any app o registration... it's a web page!
How do I show my QR code to someone who wants to tip me?
You can show your QR code directly from
your phone, by printing it or you can also put your tipping page link into your bios. If you
work in a facility
that has TackPay for teams, there will be a unique QR code for all the team members: place it in
the menus, recipts, in your digital touchpoints or bring it with the check
How do customers know about TackPay?
If your company (hotel, restaurant, bar, saloon, gym, etc) has adopted
TackPay, customers will be aware of of TackPay thanks to a series of clearly defined elements
(purchasable on our website) and/or your printed QR codes placed on physical and digital
touchpoints. Whenever you think it is appropriate, you can inform customers about the
possibility of leaving a tip digitally and show them your QR code.
For this reason we recommend to all Tipped users who work in venues such as restaurants
and hotels to propose the adoption of TackPay to their managers and to place the jar's QR code
where
customers can see them properly.
Do I have to dowload an app?
It is not necessary for you to download the app, but we recommend it as
it is much more convenient than the web experience.
When can I withdraw my tips?
Our payment provider makes the balance withdrawable
within a few days. Your tips will be immediately visible
in your balance and you will be constantly informed about your "available" and "in transit"
balance.
Why do I need to verify my identity?
Our payment provider requires a proof of identity in order to enable you
to
receive online payments. This is a common practice around the world and is required under
anti-money laundering and terrorist financing rules. This is a useful security measure for you
and for the overall ecosystem. This verification helps confirm the identity of users to prevent
fraud,
simplify risk operations, and increase trust and security. Sometimes, depending on the country,
it is possible to receive payments even without verifying identity, but in ordeer to be 100% up
and running and redeem
your tips, upload a document to the relative page as soon as possible.
What if I already have tips on my balance
and can't validate my identity document? Why can't I change the country?
By contract and for anti-money laundering reasons, our payment provider
cannot change the country to a profile that has already been created. You can change your
address, but only intra-state. Here
the link: https://support.stripe.com/questions/stripe-account-registered-in-the-wrong-country .
This means that if you registered with a country other than the one on your documents, for
example you enter "USA" but your document states "Spain" you will
not be able to withdraw tips since the provider will not be able to verify the veracity of your
profile. This is why we always recommend checking and validating the profile on the document
page before even processing tips. This does not mean that you cannot receive tips in countries
other than your own, but that when registering you must enter the country in which you reside or
related to that on your documents for verification purposes.
If you have already received tips and are unable to verify your profile with our payment
provider (because your account was created for one country and your document mentions another)
they will be returned to the people who left them and you will have to open a new account, this
time with your correct personal information, to be operational.
Why is my social sequirty number required?
By law, Stripe (our payment provider) must ask for your SSN to make sure
you are who you say you are. Your SSN is for identity verification ONLY. Stripe is federally
required to officially know someone connected to the account. Your information is secure and
Stripe doesn’t run credit checks, so inputting your SSN for
this purpose won’t affect your credit score. TackPay has no access to your banking data, so we
don't store it and your privacy is tightly controlled. Stripe keeps all the information you
enter in Stripe safe with bank-level security measures.
How much does TackPay charge?
TackPay charges 5% of the transaction. To this is added the
payment provider fees to process the payment - payment provider's fees vary depending on several
factors as they reflect the country in which you operate and the customer's payment method (e.g.
the type of credit card used) For more information on payment process fees visit this link
https://stripe.com/en-gb-it/pricing
Can I split tips with my team members?
Of course! TackPay allows teams to create shared tip jars and split tips
among themselves. The only necessary condition is that all members are registered on the
platform and are part of a jar as tipped profile. You can decide and change the division rules
at
any time on the jar settings.
Why do I get a fraction of the tip?
Tips left to a "shared jar" are divided according to the rules set by the
jar manager. If the tip is divided equally, the amount you receive will depend on the number of
members in the jar at the time of the transaction. If there are 2 of you in the jar and the tip
is £10, each person will receive approximately £5
What is Feedback? What do I need it for?
Feedback is a personal/professional skill that customers recognize in
you.
By leaving a tip, cutomers will be able to choose between different feedback and can
also leave a review. TackPay collects and saves all these data, so that you can
easily track all feedback you have received.
Who can see feedback and comments?
Only you can see your feedback and reviews. In case you are part of a
jar, feedback and reviews will be visible to the jar manager and your colleagues.
I am a street artist, or someone other than a waiter, bartender,
etc. Can I use TackPay?
Of course! TackPay is designed for the service industry and it is
the right platform for anyone who receive tips and donations.
Is it possible to show my social channels?
Yes! Once you have activated the option in your settings, you can make
the links to the socials you have selected visible to Tippers landing on your profile. This
possibility is especially appreciated by our team and artist users!
Do I need to pay to use TackPay?
Downloading and using TackPay is free. The only cost is represented by
the payment commissions that apply to each tip. You will not pay anything directly,
instead you will simply be credited with the amount of the tip selected by the customer minus
the
transaction fee (if customer decides not to cover it).
Do tips have to be declared?
TackPay helps you by providing a summary of all the tips received, then
it is up to the individuals to understand whether or not to declare them based on their country
law. If in your country tips are taxed then you have to, otherwise proceed as you would for any
other digital payment you receive (e.g. on paypal)
Payment processing costs
Understanding payment provider
fees
TackPay uses the safest and most efficient system in the world.
TackPay is obliged to collect market standard fees for the payment provider and does not profit from
this. Our wish is to negotiate ever lower rates for the
benefit of
our users. As our community grows, this will become easier and easier.
High security
standards
Tips instantly received,
available for withdrawal in a few days
