TackPay is the leading digital tipping app. TackPay is a virtual
tipping app which enables everyone to send,
receive,
and manage tips in a completely digital way. With TackPay everyone can tip directly and
in a cashless way venues,
staffs and individual tipped workers like servers,
bartenders,
valet guys,
drivers,
steet artist and buskers etc.
Who is TackPay?
TackPay is an innovative startup that has developed the
leading tipping platform to send,
receive and manage tips in a completely digital way. Our vision is a cashless,
powerful,
and frictionless experience for both givers and receivers. TackPay's mission is to
spread fairness, transparency and welfare within the
entire Ho.Re.Ca sector.
Why TackPay?
We rescue gratitude and appreciation from the modern
digital world. TackPay is reinventing the gratuity industry by digitizing and
simplifying the entire tipping process.
What is cashless tipping?
Cashless tipping is the practice of rewarding a
service by giving an increased payment in return for the kindness or
professionalism with which the service was provided. The cashless tip unlike
the simple tip is not provided through cash,
then money,
but through modern digital payment methods. The cashless tip can be given
through payment app connected to your bank account,
through credit cards and other types of electronic money including
cryptocurrencies. Cashless tipping is a phenomenon attributable to the
continued abandonment of cash in favor of safer,
easier and faster payment methods. The cashless tip allows those who give it
not to have the precise amount (in cash),
not to have cash,
and to be able to leave a tip even after leaving the location or
professional. Receiving cashless tips allows workers to be able to receive
tips quickly and easily from those who do not use cash,
through cashless tipping or e-tipping the possibility of receiving more tips
is very high since a qr code to receive the tip is a clear notice and
reminder to this possibility. Cashless tipping is increasingly becoming part
of the restaurant industry as unlike cash it allows an optimal division in
real time and a complete traceability and transparency to protect the staff
and customers who are aware of where their money is going.
How to leave a tip without cash+video
In order to leave a tip without
cash you need a credit card or a digital payment method. All you have to
do is to scan a QR code,
select the amount and choose one of the payment methods available to
leave a tip. You'll need of course an
internet connection. Not all professionals or venues are ready to offer
a digital and direct tipping service. With TackPay your tip will go
directly from your phone to the TackPay profile you have decided to to
reward
What is e-tipping?
E-tipping is the way of tipping
that takes place through the use of digital payment methods and
mainly through the phone. Through e-tipping,
tips are exchanged digitally and thus enjoy advantages over cash,
including: simplicity,
speed,
and transparency on their allocation. E-tipping,
also called digital tipping,
is the new frontier for recognising excellent service and showing
kindness and appreciation to servers,
bartenders,
drivers,
artists and all the tipped workers. Digital tipping has become
increasingly important because,
with new payment habits,
there are fewer and fewer tips for the staff. This new digital
tipping practice has been implemented,
making customers,
workers and even those who handle and distribute tips much happier.
Is your country available?
Tipped & Team profiles
(receive and manage digital tips),
are currently available in 47 countries. Only users from these
countries are allowed to open an account and receive payments:
Australia,
Austria,
Belgium,
Brazil,
Bulgaria,
Canada,
Croatia,
Cyprus,
Czech Republic,
Denmark,
Estonia,
Finland,
France,
Germany,
Gibraltar,
Greece,
Hong Kong,
Hungary,
India,
Ireland,
Italy,
Japan,
Latvia,
Liechtenstein,
Lithuania,
Luxembourg,
Malaysia,
Malta,
Mexico,
Netherlands,
New Zealand,
Norway,
Poland,
Portugal,
Romania,
Singapore,
Slovakia,
Slovenia,
Spain,
Sweden,
Switzerland,
Thailand,
United Arab Emirates,
United Kingdom,
United States,
Frequently Asked Questions - Customer
(tipper)
How can I leave a tip with TackPay?
Tipping with TackPay is very simple: just scan the QR Code
with the camera of your smartphone,
choose the person or the team that served you,
select an amount and enter your payment method. Then you're invited to
leave feedback and a review on the service you have just received.
How can I figure out if a venue does have TackPay?
Inside a facility with TackPay platform you can find
tipping QR Codes on the menus,
on the desk,
on receipts etc. So ... pay attention and look for our logo ! If the venue does
not have the TackPay solution for team,
you can still tip directly the individual worker with a tipped profile.
Do I need to download an app to tip?
No,
it is not necessary to download an application. Just scan the QR Code and be
sure to have an internet connection.
How much does the worker receive when I leave a tip?
Every time you leave a tip with
TackPay,
you are sure that the tip goes to those who deserve it. The single
worker or team will receive the amount you have selected minus the
payment fees that apply to each transaction... unless you decide to
cover them 💚.
Does my tip always reach the profile I selected?
The tip always reaches the
profile you selected. If you tip a jar with a custom division rule,
your tip will be divided equally between the entire staff.
How much does Tackpay cost?
TackPay is completely free for
those who leave tips,
as the payment commission is deducted from the amount received by
Tipped. If you want,
you're free to cover
the transaction fees on their behalf 💚.
Are the tips fixed or can I choose the amount?
You can choose the amount you
want. There are default buttons with predefined amounts,
but you can easily customize your tip or caluclate it with our tip
calculator.
Can I just leave feedback?
No,
to leave feedback and/or a reviee you must first leave a tip.
Can I tip and give a negative feedback?
If you want to leave a tip but
you didn't like something,
you can use the open field form in the feedback page. Your opinion
will be taken into consideration to improve the quality of the
service.
I wanto to tip someone who does not have TackPay. What should
I do?
If the worker or the venue
you're in doesn' t have TackPay,
the only thing you can do at the moment is suggesting them to create
a profile on TackPay asap.
My phone cannot scan the QR code
Don't worry, just go to
app.tackpay.net and enter the corresponding
TackPay-ID in the search bar.
Frequently Asked Questions - Team
How does TackPay for teams work?
TackPay fully automates tips management,
division and distribution within your facility. It's an easy way to encourages
customers to leave a tip and to encourages your team to provide
the best service. TackPay provides you with useful information about customers
satisfaction.
How can I create a shared tip jar for my team?
In order to create a shared tip jar you have to sign
up as a "Team" and to choose the "shared jar" option. After that it's super
easy: invite your staff by clicking on
the "+" button. You can send them the link or if they already registered as
"tipped" you can add them by typing their TackPay ID. In case you create a
"private" tip jar,
just invite your colleagues to turn it into a shared one.
How can I create a private tip jar for my team?
With a private tip jar you can
collect tips on behalf of your staff. You need to sign up as a "Team"
and then choose the "private" jar option. In case you created a shared
jar,
just delete/uninvite your colleagues and make sure you activly
participate in the tip jar (every jar needs at least 1 active profile).
Click on the icon in the right corner to visualize and change all the
settings.
Why do I have to create a private jar and not a tipped
profile?
If you register as a tipped the
customer will see your private name,
your photo and your professional category. The tipped profile is
designed for receiving tips as an individual. With the "private" tip
jar the customer will see the photo,
bio and category related to your company instead.
Wich tips splitting rule I should use?
If you create a shared tip
jar,
you can decide whether the tips will be individual (the tip goes
to the customer's choice) or whether they will be pooled
independently
of the customer's choice. Choose the division rule that best
fits your existing division.
Discuss this with colleagues and make sure everyone agrees.
Wich QR code should I print out?
If you have only one tip
jar you have only one QR code to display. If you create more
than one jar the main QR code will refer to a pre-filtering page
where the customer can choose which jar to reward. You can have
the specific QR code for every jar you created. Download the
specifc QR code from the page inside every jar: customer
immediately lands on the right staff.
Example: if you
create more jars related to different staffs in one location
(for example an hotel) you can decide to show the main QR code
and so the pre-filtering view. If the jars represents different
locations it's better to show the specific QR codes.
Receive tips (or not) managing a shared tip jar
If you take part in tips
division you can simply activate the relative button during the
onboarding steps or inside each jar. You'll receive
tips as the other members inside the tip jar. You don't need to
create an other account!
I manage multiple staffs/locations
If you manage more staffs
or locations you can handle all of them with a single TackPay
profile. You can create up to 5 tip jars: place the specific tip
jar's QR code
(to bring the customer on the right tipping page -> right
staff/location) or place only your main QR code to shows all the
jars you created.
I have multiple locations or venues
You can create up to 5 tip
jars within your TackPay profile. If you are a franchising or a
brand with many locations and you need a specific solution
please contact us. We will be happy to help you and to provide
you with the best tipping experience.
I want TackPay in my venue, what should I do?
To start using our solution
in your business, simply register on the platform,
create a team (by sending an invitation link to your employees)
and set the tipping rules. Once the team members have registered
and accepted the invitation,
each tip made will be automatically splitted and distributed to
your staff according to your rules.
How do my customers understand that they can leave
digital tips?
Following the registration
on the platform, you can easily downolad and print your QR codes
wherever and however you want. It will be up to you to decide
where place them, and how to communicate the presence of
TackPay. You can print them on your receipt-holders, on your
menu or even directly on the receipts.
How do my customers understand that they can leave
digital tips?
Following the registration
on the platform, you can easily downolad and print your QR codes
wherever and however you want. It will be up to you to decide
where place them, and how to communicate the presence of
TackPay. You can print them on your receipt-holders, on your
menu or even directly on the receipts.
How much does TackPay for businesses cost?
TackPay team is available
through differents subscription plans. The starter plan is free and guarantee the core
functions of the platform, i.e.
the automatic management, division and distribution of tips and
the creation of multiple jars.
What can Tipped users see within the jar?
When multiple Tipped users
are part of the same team(jar), everyone can see the tips and
feedback received.
Can the BOH (kitchen staff) participate in the division
of tips?
Of course ! The kitchen
staff can participate in the division of tips, as long as the
individual members are part of the jar. The only difference with
the service staff, is that the BOH staff members cannot be
viewed on the tipping page and they can't receive
individual feedback and comments. If the rule set is "split tips
equally", they will still receive their share of tips.
What is the difference between my personal QR Code and
the team's QR Code?
Tips sent through your
personal QR Code will arrive directly and only to your TackPay
account. Tips sent through your team QR Code (jar), are
allocated based on the jar's rule: tips could go
directly to the tipped selected by the customer or they could be
divided equally among all team members.
How is it possible to divide tips?
Currently it is possible to
choose between 2 division rules: with the first one, each tip
goes to the profile that made it, i.e. that is selected by the
customer;
with the second one, all tips are divided equally among the
staff. We are working on a third rule, based on the hours worked
by individual employees.
Do I have to do something to manage tips fiscally?
In countries different from
USA, Canada or others where tips are fully regulated, you don't
have to do anything! If you create a shared jar with your staff
your
company will be disintermediated from the management of tips.
Tips pass through us, not through the till. If you create a
private jar with the company's bank account linked, you do not
have to do anything different from what
you have always done: you can have a new channel other than the
card machine to receive digital tips. In any case you can easily
track all the tips made directly form your dashboard.
Do tips have to be declared?
TackPay helps you by
providing a summary of all the tips received, then it is up to
the individuals to understand whether or not to declare them
based on their country law. If in your country tips are taxed
then you have to, otherwise proceed as you would for any other
digital payment you receive (e.g. on paypal)
Frequently Asked Questions -
Tipped
How can I receive tips from people paying with credit cards?
With TackPay ! Create a profile and show your QR code
or your URL link. TackPay allows you to receive tips from customers who pay
with credit cards or other digital methods different from cash.
How do I receive tips with TackPay?
Receiving tips with TackPay is very
simple ! All you have to do is register on the platform. A personal QR
Code will be generated and you will have to display it: show your QR
code to anyone who wants to tip you. The customer can leave a tip
without any app o registration... it's a web page!
How do I show my QR code to someone who wants to tip
me?
You can show your QR code
directly from your phone, by printing it or you can also put your
tipping page link into your bios. If you work in a facility that has
TackPay for teams, there will be a unique QR code for all the team
members: place it in the menus, recipts, in your digital touchpoints
or bring it with the check
How do customers know about TackPay?
If your company (hotel,
restaurant, bar, saloon, gym, etc) has adopted TackPay,
customers will be aware of of TackPay thanks to a series of
clearly defined elements (purchasable on our website) and/or
your printed QR codes placed on physical and digital
touchpoints. Whenever you think it is appropriate, you can
inform customers about the possibility of leaving a tip
digitally and show them your QR code. For this reason we
recommend to all Tipped users who work in venues such as
restaurants and hotels to propose the adoption of TackPay to
their managers and to place the jar's QR code
where customers can see them properly.
Do I have to dowload an app?
It is not necessary for
you to download the app, but we recommend it as it is much
more convenient than the web experience.
When can I withdraw my tips?
Our payment provider
makes the balance withdrawable within a few days. Your tips
will be immediately visible in your balance and you will be
constantly informed about your "available" and "in transit"
balance.
Why do I need to verify my identity?
Our payment provider
requires a proof of identity in order to enable you to
receive online payments. This is a common practice around
the world and is required under anti-money laundering and
terrorist financing rules. This is a useful security measure
for you and for the overall ecosystem. This verification
helps confirm the identity of users to prevent fraud,
simplify risk operations, and increase trust and security.
Sometimes, depending on the country,
it is possible to receive payments even without verifying
identity, but in ordeer to be 100% up and running and redeem
your tips, upload a document to the relative page as soon as
possible.
What if I already have tips on my balance and can't
validate my identity document? Why can' t I change the
country?
By contract and for
anti-money laundering reasons, our payment provider cannot
change the country to a profile that has already been
created. You can change your address, but only intra-state.
Here the link: https:
//support.stripe.com/questions/stripe-account-registered-in-the-wrong-country
.
This means that if you registered with a country other than
the one on your documents, for example you enter "USA" but
your document states "Spain" you will not be able to
withdraw tips since the provider will not be able to verify
the veracity of your profile. This is why we always
recommend checking and validating the profile on the
document page before even processing tips. This does not
mean that you cannot receive tips in countries other than
your own, but that when registering you must enter the
country in which you reside or related to that on your
documents for verification purposes. If you have already
received tips and are unable to verify your profile with our
payment provider (because your account was created for one
country and your document mentions another) they will be
returned to the people who left them and you will have to
open a new account, this time with your correct personal
information, to be operational.
Why is my social sequirty number required?
By law, Stripe (our
payment provider) must ask for your SSN to make sure you are
who you say you are. Your SSN is for identity verification
ONLY. Stripe is federally required to officially know
someone connected to the account. Your information is secure
and Stripe doesn’t run credit checks, so inputting your SSN
for this purpose won’t affect your credit score. TackPay has
no access to your banking data, so we don't store it and
your privacy is tightly controlled. Stripe keeps all the
information you
enter in Stripe safe with bank-level security measures.
How much does TackPay charge?
TackPay charges 5% of
the transaction. To this is added the payment provider fees
to process the payment - payment provider's fees vary
depending on several
factors as they reflect the country in which you operate and
the customer's payment method (e.g.
the type of credit card used) For more information on
payment process fees visit this link https:
//stripe.com/en-gb-it/pricing
Can I split tips with my team members?
Of course ! TackPay
allows teams to create shared tip jars and split tips among
themselves. The only necessary condition is that all members
are registered on the platform and are part of a jar as
tipped profile. You can decide and change the division rules
at any time on the jar settings.
Why do I get a fraction of the tip?
Tips left to a "shared
jar" are divided according to the rules set by the jar
manager. If the tip is divided equally,
the amount you receive will depend on the number of members
in the jar at the time of the transaction. If there are 2 of
you in the jar and the tip is £10,
each person will receive approximately £5
What is Feedback? What do I need it for?
Feedback is a
personal/professional skill that customers recognize in you.
By leaving a tip,
cutomers will be able to choose between different feedback
and can also leave a review. TackPay collects and saves all
these data,
so that you can easily track all feedback you have received.
Who can see feedback and comments?
Only you can see your
feedback and reviews. In case you are part of a jar,
feedback and reviews will be visible to the jar manager and
your colleagues.
I am a street artist,
or someone other than a waiter,
bartender,
etc. Can I use TackPay?
Of course ! TackPay is
designed for the service industry and it is the right
platform for anyone who receive tips and donations.
Is it possible to show my social channels?
Yes ! Once you have
activated the option in your settings,
you can make the links to the socials you have selected
visible to Tippers landing on your profile. This possibility
is especially appreciated by our team and artist users!
Do I need to pay to use TackPay?
Downloading and using
TackPay is free. The only cost is represented by the payment
commissions that apply to each tip. You will not pay
anything directly,
instead you will simply be credited with the amount of the
tip selected by the customer minus the transaction fee (if
customer decides not to cover it).
Do tips have to be declared?
TackPay helps you by
providing a summary of all the tips received,
then it is up to the individuals to understand whether or
not to declare them based on their country law. If in your
country tips are taxed then you have to,
otherwise proceed as you would for any other digital payment
you receive (e.g. on paypal)
Payment processing costs
Understanding payment provider
fees
TackPay uses the safest and most efficient system
in the world. TackPay is obliged to collect market standard fees for the payment
provider and does not profit from this. Our wish is to negotiate ever lower rates for
the benefit of our users. As our community grows,
this will become easier and easier.
High
security standards
Tips
instantly received,
available for withdrawal in a few days
